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FREE SHIPPING ON ALL ORDERS OVER £50. INTERNATIONAL SHIPPING IS AVAILABLE. 

Terms & Conditions

We accept refunds and exchanges.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Please contact us first at matico@matico.co.uk or 01373 453156.
Then post to Flat 1, 33, Somerset Road, Frome, Somerset, BA11 1HD, U.K
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at matico@matico.co.uk.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

If you need to exchange it for the same item, send us an email at matico@ matico.co.uk or 01373 453156 and send your item to: Flat 1, 33, Somerset Road, Frome, Somerset, BA11 1HD, U.K.

Shipping

To return your product, you should mail your product to: Flat 1, 33, Somerset Road, Frome, Somerset, BA11 1HD, U.K

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. When you place an order, we require your name, address, telephone number, email address and card number, expiry date, start date and issue number, if applicable. Once your order has been completed we will delete your payment details, but the rest of the information will be kept so we can inform you of offers and new products from Matico.

We will not pass your details on to any other companies. Cookies are used to enable you to take your shopping basket with you as you move from page to page. If you have any questions/comments about the privacy please get in touch.